A question? (or more)
Do you need help with the website, tracking your order, making a return... or would you like to get in touch with us for another reason?
Use the form below or write to us directly at help@barnie.com, and we will get back to you as soon as possible.
Your request concerns
You can track the progress of your order on our website, under the "My Account" section, then "My Orders".
When your order is dispatched, an email will be sent to you with a tracking link so you can also follow its progress.
We are pleased to offer free delivery on your order from ยฃ150 for delivery in mainland France and ยฃ200 for delivery in Europe, Switzerland and the French overseas territories. Delivery charges are ยฃ30 for the rest of the world.
For any order under ยฃ150, delivery charges within France are as follows:
- ยฃ4.50 for delivery to a collection point (Colissimo or Mondial Relais)
- ยฃ7 for Colissimo home delivery
- ยฃ9 for Chronopost next-day delivery for any order placed Monday to Thursday before 12pm. Orders placed on Friday, Saturday or Sunday will be dispatched on Monday afternoon for delivery the following day.
SECURE PAYMENT
Pay in full or in 2, 3 or 4 interest-free instalments with Alma.
FAST DELIVERY
Chronopost next-day delivery for orders placed before 12pm
CUSTOMER SERVICE
5 days a week from 9am to 5pm.