A question? (or more)
Do you need help with the site, tracking your order, making a return...or do you wish to contact us for another reason?
Use the form below or write to us directly at help@barnie.com , we will get back to you as soon as possible.
Your request concerns
You can track the progress of your order on our website, under "My Account" then "My Orders".
When your order is sent, an email is sent to you with a tracking link allowing you to follow its progress.
We are pleased to offer free delivery on orders over €150 for delivery within mainland France and over €200 for delivery to Europe, Switzerland, and French overseas territories. Delivery costs €30 for the rest of the world.
For all orders under €150, the delivery charges in France are as follows:
- €4.50 for delivery to a collection point (Colissimo or Mondial Relay)
- €7 for Colissimo home delivery
- €9 for Chronopost next business day delivery for all orders placed Monday to Thursday before 12pm. Orders placed on Friday, Saturday or Sunday will be sent on Monday afternoon for delivery the next day.
Customer service 7 days a week
Payment in 3x, 4x, 10x without fees with Alma
Fast delivery
At your home in 3 to 6 days in Metropolitan France
Free returns
Within 14 days after receipt